EXCLUSIVE DISTRIBUTORS OF NEWA PRODUCTS IN THE UK

CUSTOMER SERVICE: 0121 289 3454 (8.30AM – 5.00PM)

My Cart

You have no items in your shopping cart.

Trade Enquiries:
0121 289 3454

Frequently Asked Questions

Heaters

Why should I purchase a heater?
To increase the water temperature in order to recreate an environment suited to the various species in the aquarium. For this purpose, we recommend choosing the correct wattage for the heater on the basis of the tank capacity, the room temperature and the required increase in temperature. The temperature increase is shown as DeltaT, which is the difference between the temperature required in the aquarium and the temperature of the room where it is situated.

Where should the heater be positioned?
Place the heater in a vertical position inside the aquarium at a point where there is good water circulation thanks to the presence of a pump, otherwise the thermostat cannot function correctly and the required temperature may not be reached. Perfect operation is achieved when the heated water is quickly pushed away from the bottom of the heater before it can flow back up towards the thermostat and therefore interfere with it working correctly.
DO NOT USE THE HEATER UNLESS IT IS  IMMERSED TO AT LEAST THE "MINIMUM" LEVEL
After immersing it, wait for a few minutes before switching it on, so that the thermostat can adapt to the water temperature.

How do I set the required temperature?
NEWA THERM PRO-ECO
Turn the adjustment pin on the top of the cap to the required temperature. The thermometric scale on the cap allows easy and accurate adjustment of the heater without removing it from the water. The indicator light shows that it is in operation. For safety purposes, we recommend monitoring the water temperature after a few hours with a precision thermometer

NEWA THERM PRO
The indicator light shows the operating mode
RED LED: heater in operation
GREEN LED: temperature has been reached

NEWA THERM
Turn the adjustment pin on the top of the cap to the required temperature that is shown on the display in the form of a thermometer. Read the point where the mobile red line touches the temperature scale. The right side shows the scale in Fahrenheit and the left side in Centigrade. The temperature adjuster has a click device for adjusting the temperature even if the thermometric scale cannot be seen. Each CLICK corresponds to a 0.5°C change.

NEWA THERM MINI
The Plus model includes a self-resetting thermal cut-off and an electronic thermostat, pre-set at 25°C ±1°. A red light is visible when the heater is in operation

How can I ensure the durability of the heater?
The heater requires no maintenance, except for periodically removing any salt or algae deposits from the tube. To remove any deposits do not use detergents, solvents or acids but only water and vinegar.

Useful tips
THE HEATER MUST NEVER BE PLUGGED INTO THE MAINS SOCKET WHEN IT IS STILL OUT OF THE WATER.
The power lead must not be repaired or replaced. If it is damaged, replace the entire heater.
GLASS HEATERS: The heater must be unplugged from the mains socket for at least 10 minutes before removing it from the water or before changing or adding water.
PLASTIC HEATERS: Disconnect the appliance from the mains socket before removing it from the water. The heaters are provided with a thermal protector that switches them off in the event of operation without water. After shut off, the heaters will automatically restart in approximately 10 minutes.

Circulation pumps

Why should I purchase a circulation pump?
Circulation pumps are the pulsating heart of the aquarium and ensure correct water flow to the filtering station. Performance must be chosen in order to ensure a filtering frequency that is adequate for maintaining the best conditions for the water in the aquarium. We recommend using a pump with a flow rate of at least 3 times the capacity of the aquarium.

Where should the circulation pump be positioned?
The range of NEWA circulation pumps includes pumps that can operate both inside and outside the water, and pumps that operate only when they are immersed. The circulation pumps for submersible use only are:
- NEWA Micro
- NEWA Mini
- NEWA Jet 400/600

The circulation pumps for submersible or external use are
- NEWA Jet from 800 to 8000
- NEWA Maxi

All the pumps are equipped with a bracket for attaching the suction cups supplied. This enables the product to be fastened in a safe and stable manner to the sides of the tank. We recommend always cleaning the surface well before fastening the circulation pump. The smaller circulation pumps, for submersible use only, are specifically designed to be positioned in the submersible filter compartments. All the pumps are supplied with a special outlet that allows them to be connected to rigid or flexible hoses of various diameters.

How do I get the best results from my product?
All the NEWA circulation pumps, except for the NEWA Maxi and NEWA Jet 4500-6000-8000 are equipped with flow control in order to customise the frequency of water recirculation In particular, NEWA Jet (from the NJ800 to  3000 version) is equipped with a special suction outlet with a hose connector, which allows it to be connected to hoses of various diameters. The NJ400 - NJ1200 versions have a bracket for attaching the strainer or the shaped sponge (optional), which is ideal for obtaining an efficient filtering system. The bracket also acts as a flow adjuster.

How can I ensure the durability of the circulation pump?
Newa pumps require hardly any maintenance. However, accurate maintenance ensures maximum performance for the pump. We recommend regularly cleaning the internal parts with a brush and warm water. Any limescale can be removed with vinegar or lemon juice. Do not use solvents.

Useful tips
The pump must not be left to run dry. The pump can be used in fresh or marine water at a maximum temperature of 35°C. Remember that no pump is self-priming and, for external use, it must be positioned below the level of the water in the tank. The motor of the NEWA Micro-Mini-Maxi 250-500-750, NJ400-600-800 is self-protected through its own impedance from abnormal overheating caused by misuse, running-dry or a jammed rotor. The versions from NJ1200 to NJ 8000 are provided with a self-resetting thermal protector.  If the pump should stop operating, please investigate if the thermal cut-off has been activated by first disconnecting the appliance from the electrical supply for approximately 1 hour. Then remove the cause that made the appliance stop, and connect it to the socket again.

Flow pumps

Why should I purchase a flow pump?
NEWA Wave pumps are engineered so that they can accurately reproduce the wave-like movements produced by natural water currents. The delicate wave-like movement produced by NEWA Wave guarantees a constant nutritional supply to corals, maintaining the perfect vitality of sessile animals. NEWA Wave also ensures improved oxygenation for freshwater plants.

Where should the flow pump be positioned?
NEWA Wave must be completely submersed to function correctly. The sturdy suction cup bracket allows the pump to be securely anchored to the sides of the tank; the ball-joint and the lock-nut allow the pump to rotate and lock into the required position. Place the pump inside the aquarium, making sure that the glass is perfecly clean in order to obtain optimum grip.

How do I get the best results from my product?
The best results can be achieved by connecting the flow pumps to water control systems such as Newa Control, which, thanks to customised programmes for the  synchronous and asynchronous movement of water flow, recreates natural currents that are typical of rivers and coral reefs.

How can I ensure the durability of the flow pump?
Careful maintenance ensures maximum performance for the pump: we recommend regularly cleaning the internal parts with a brush and lukewarm water. Any limescale can be removed with vinegar or lemon juice. Do not use solvents.

Useful tips
The pump must not be left to run dry. The pump can be used in fresh or marine water at a maximum temperature of 35°C. The motor of the NWA 1.6 ADJ - 2.7 - 3.9 -5.1 and 7.5 is self-protected through its own impedance from abnormal overheating caused by misuse, running-dry or jammed rotor. The NWA 9.7 is provided with a self-resetting thermal protector. If the pump should stop working, please investigate if the thermal cut-off has been activated by first disconnecting the appliance from the electrical supply for approximately 1 hour. Then remove the cause that led to it stopping and connect the appliance to the socket again

Filters

Why should I purchase a submersible filter?
An aquarium is a closed system that requires continuous purifiction in order to prevent the accumulation of toxic substances and maintain the best conditions for the water in the aquarium.
To prevent irreparable damage to the delicate balance of this fantastic underwater nature corner, the filter plays a vital role in monitoring and maintaining the chemical-organic properties of the water  through retention of suspended matter. It reduces the toxicity of some elements, oxygenates the water and keeps it clear via three filtering stages: mechanical, biological and chemical.

Where should the submersible filter be positioned?
NEWA filters can be placed both vertically and horizontally depending on the water level and the kind of tank. The outlet deflector, completely rotating, allows maximum versatility. However, it is advisable to place the filter vertically with the outlet on the water surface so as to create a useful surface movement and a light bottom current facilitating the suction of waste products. The surfaces should always be cleaned well before attaching the suction cups.

How can I get the best results from my product?
Water flow can be adjusted from minimum to maximum (see technical data for each individual product). For better oxygenation and gas exchange use the aeration device. To obtain air when the inlet is under the water surface, use the small adapter which can be directly connected to the air filter or normal air pipe. The air filter also acts as a muffler and adjusts the air supply.
N.B. The aeration device, when in operation, causes a reduction in water flow. The volume of air is reduced when water flow is adjusted to minimum and/or if the air intake is positioned well below the water surface.

How can I ensure the life span of the filter?
It may be necessary to regularly remove any deposits with a brush and lukewarm water. Any limescale can be removed with vinegar or lemon juice. Do not use solvents.
AERATION DEVICE: If the air passage hole should become blocked, clean it with the
nylon wire supplied, or with any thin metal wire.
MECHANICAL FILTER: (when present): Periodically rinse the sponge under warm running water and replace it every 6 months or if it is damaged.
CHEMICAL-ADSORBENT FILTER: The filter cartridge is mechanically sealed and not refillable. It should be replaced every month for maximum efficiency. Ask your retailer for the correct replacement filter cartridge.
BIOLOGICAL FILTER: The biological filter cartridge must not be removed during maintenance of other parts. This will prevent damage to the bacterial colonies. If it should be necessary, rinse it very gently in water from the aquarium that does not contain chlorine or other bactericidal substances, and is at the ideal temperature.

Useful tips
The filter must not be left to run dry.
The filter can be used in fresh or marine water at a maximum temperature of 35°C.
DO NOT POUR THE WATER USED TO WASH THE FILTERS BACK INTO THE AQUARIUM.
To increase the volume of the biological filter, the chemical-adsorbent filter cartridge can be replaced with one made of sponge, which is available from your retailer.

UV filters

Why should I purchase a UV filter?
UV filters are appliances for sterilizing using an integrated UVC lamp for exclusive submerged use in fresh or marine water aquariums. These filters remove any algae and protect fish from pathogenic bacteria, making the water clean and crystal clear without using chemical products.
These appliances can operate as a single filtering system or with other mechanical or biological filters.

Where should the UV filter be positioned?
NEWA Mirror UVC: Position the appliance using the base plate or the "wall" bracket supplied as required so that it does not enter the water, not even accidentally. The filter must be connected to the aquarium via two hoses (not supplied) and operate with a pump (not supplied)

NEWA Mirror UVC Hang On: Fasten the telescopic intake tube to the pump and attach the appliance to the aquarium, positioning the part with the pump inside the tank. Adjust the length of the telescopic tube according to the depth of the aquarium.  The UVC filters must not be immersed in water, and the area where they are positioned must not be subject to flooding or overflow.

How can I get the best results from my product?
The knob on the top of the filter allows filtering adjustment. When the adjuster is turned to the maximum position, a high level of UVC filtering (sterilization) is obtained. This process is mainly curative, as it is designed to remove any type of pathogenic or non-pathogenic living microbe from the water. Instead, when the adjuster is turned to the minimum position, a low level of UVC filtering (clarification) is obtained. This procedure is intended to prevent pathogenic conditions and the proliferation of single-celled organisms responsible for forming filamentous algae.

How can I ensure the durability of the UV filter?
For excellent filter performance, we recommend replacing the lamp about every 6,000 - 8,000 hours (8-12 months). These filters do not require any special maintenance. It is advisable to clean the quartz pipe if it should be particularly dirty.

Useful tips
If the appliance is opened without disconnecting the plug, a safety switch will come into operation for user protection. To restore the normal operation of the lamp you need to close the appliance, remove the plug from the socket and put it back in after at least 30 seconds.

Air pumps

Why should I purchase an air pump?
The air pump provides improved water circulation in the tank, encouring the exchange of gases and, therefore, oxygenation. The air pump is essential in situations such as overpopulation, when it manages to increase water circulation, providing oxygen for fish that are “gasping for air” or restoring normal environmental conditions, when the water, rich in organic nutrients, becomes cloudy. An air pump is also important in summer when the water temperature is very high: in this case, it allows a high level of dissolved oxygen to be maintained, thus avoiding serious damage.

Where should the air pump be positioned?
We recommend that you position the air pump in a well ventilated, dust free
area. POSITION THE AIR PUMP IN A DRY AND WELL-VENTILATED PLACE, FAR FROM SPLASHES OF WATER. ALWAYS POSITION THE AIR PUMP ABOVE THE WATER LEVEL OF THE AQUARIUM to prevent water from accidentally entering the air pump, even during a power cut. If you wish to position the air pump below the water level, BE SURE TO INSTALL A GOOD QUALITY CHECK VALVE ON THE TUBE running from the pump.

How can I get the best results from my product?
Tubes, porous stones or other devices may be connected to the air pump to produce bubbles or move ornamental objects. Some versions have a double output and air flow adjuster. Fasten the connecting tube to the air output. The air pump is ready for use. On versions equipped with an air flow adjuster, the correct level of air flow can be selected. If possible, fasten the device to the side of the tank. The air pump is equipped with an efficient fastening system for the air tube to ensure optimum use of space.

How can I ensure the durability of the air pump?
The air pump does not require any particular maintenance, apart from regular cleaning of the anti-dust filter positioned in front of the air inlet. Remove the filter and gently remove any deposits of dirt and dust. If necessary, or if there is a notable decrease in the performance of the air pump or the air pump makes an unusual noise, the pump membrane and related valve can be replaced. Use only original spare parts.

Useful tips
Never block or cover the air inlet. Do not use the air pump without the anti-dust filter positioned over the air inlet.  Never remove the supporting feet; this would allow air to enter through the holes via the feet rather than the air inlet. NEVER PLACE THE DEVICE IN WATER.

Gravel cleaning set

Why should I purchase a gravel cleaning set to clean the bottom of the aquarium?
Correct and regular cleaning of the bottom of the tank is good for the balance of the aquarium and extends the life of its precious guests. NEWA PGR has exceptional suction power and quickly removes all dirt particles lying on the bottom of the aquarium

Where should the NEWA PGR be positioned?
The NEWA PGR gravel cleaner is ideal for any kind of aquarium, where it can be hung on a side of the tank. It is inexpensive to run - no batteries are required and suction is carried out by a powerful electric pump using normal electric current

How can I get the best results from my product?
The NEWA PGR gravel cleaner has considerable suction power, and is therefore ideal for cleaning any kind of aquarium. To prevent gravel and small fish from reaching the suction pump, ALWAYS remember to attach the protection grid. For   correct operation it is advisable to:
1) Insert the end of the suction pipe at least 2-3 cm into the underlying gravel
2) Move the suction pipe sideways and up and down in order to move the gravel and make suction of sediment easier
3) Avoid suction of coarse pieces of dirt or leaves which could clog the protection grid
4) When the water level inside the filter box rises above the filter cartridge, this means that the filter bag is blocked and must be rinsed under running water.

How can I ensure the durability of the gravel cleaner?
NEWA PGR does not require any particular cleaning procedures. Do not use soap or any other detergent as they may leave deposits that could be potentially harmful to the chemical balance of the aquarium. Use only warm tap water and a soft cloth.

Useful tips
If any small stones or sand should enter the impeller chamber, the impeller might become blocked. It is advisable in this case to clean the motor carefully following the instructions. If the appliance falls into the water, do not try to retrieve it, even though the motor is watertight. Disconnect the plug before retrieving it and then dry any wet parts.

Pump timer

Why should I purchase a pump timer?
The NEWA Control pump timer, is a monitoring system for recirculation pumps and flow pumps designed to faithfully reproduce the wave motion created by water currents in a natural environment. The gentle wave-like motion ensures the correct supply of nutrients for corals, maintaining the perfect vitality of sessile animals, whereas improved oxygenation is provided for freshwater plants

How can I get the best results from my product?
Connect one or more pumps (not electronic) to each connector socket, making sure that the overall power does not exceed 100W for each channel. NEWA Control has two programmes for water movement, which can be selected with the "PROG" button. Each one operates with a timer using two adjustment knobs "TIMER ON" and "TIMER OFF".
Programme A: alternating flow (ON-OFF/OFF-ON). By turning the adjustment knobs, the ON/OFF pulse times can be controlled for pump 1. The times for pump 2 will be the reverse, switching off the pump at the same time interval at which pump 1 stays on and vice versa.
Programme B: synchronized flow (ON-ON/OFF-OFF). By turning the adjustment knobs, the ON/OFF pulse times can be controlled for pump 1 and pump 2. Both pumps will switch on and off at the same time intervals. For further information, please read the instructions.

How can I ensure the durability of the pump timer?
NEWA Control does not require any maintenance.

Useful tips
To allow the fish in the aquarium to feed
NEWA Control enables the operation of the synchronized or alternating programme of the pumps to be stopped simultaneously at any time.

Fish food

To have success with aquarium fish, their environmental needs and food must be respected as far as possible. Ongoing technological innovation in recent years   has allowed aquariums to become true gems capable of faithfully recreating small corners of nature. With surprising ease of use and reduced maintenance, they enable aquarists to admire fish, plants and invertebrates in an almost ideal environment. This does not mean that the aquarist cannot have the pleasure of actively participating in the life of the aquarium, including feeding which is one of the most important pleasurable and involving moments.